West Cornwall's New Harbour Destination

Making A Complaint

Our mission is to be the best housebuilder in Britain and we are committed to delivering the highest standard of design, construction and service to every customer. You can feel secure in the knowledge that all our new homes come with our two-year warranty, plus a 10-year insurance-backed warranty. We are pleased that the overwhelming majority of buyers are delighted with their new homes.

However, there are some occasions where we do not live up to expectations and – if this happens – we pledge to do everything possible to resolve issues quickly. We have a clear Customer Complaints Procedure in place to ensure concerns can be addressed efficiently:

Sales Representative or Customer Service Department

Your first point of contact to raise any issues about the service you have received or the standard of your new home.

Regional Director

If you are not satisfied with the initial response, please send a letter of complaint to the head of Sales & Business support. Their details can be found online at: https://corinthian.co.uk/en/contact-us

  • We will acknowledge your complaint within 3 working days of receipt and give you a formal response within 15 working days.
  • If, for any reason, we are not able to fully address the issues within that time, you will be kept informed of the reasons for any delay and given a realistic timeframe.

CEO

In the unlikely event you remain dissatisfied, you may escalate your complaint to the CEO.

  • We will acknowledge your complaint within 3 working days of receipt and give you a formal response within 20 working days.
  • Again, if we are not able to fully address the issues within that period, will be kept informed of the reasons for any delay and given a realistic timeframe.

Independent Resolution

If we are still unable to resolve issues to your satisfaction, you can refer your complaint to your Home Warranty provider who will guide you through the procedure available to you under the Consumer Code for Housebuilders.

The use of the Consumer Code independent resolution does not affect your normal legal rights. A copy of the Code and further information is available at: https://i-c-w.co.uk/about#about_consumerCode

We hope you never need to refer to this Complaints Procedure but be assured that if you do, every member of our team will continue to work tirelessly to make your new property into the home of your dreams.

Simon Wright
CEO