West Cornwall's New Harbour Destination

Warranty Information

From the moment you have legally completed your new home comes with a comprehensive two-year warranty Corinthian covers any physical damage or defect to your home caused by faulty workmanship or materials.
It provides cover for issues that are outside of ICW building tolerances.
Here is a guide to what is covered by your warranty and what circumstances might affect that cover. Check out our guide for more on your responsibilities for maintaining your warranty.

Items covered by your warranty

Your boiler, cylinder and central heating are covered.
Not covered when:

  • Not serviced every 12 months by a Gas Safe registered engineer.
  • Damage is caused by a lack of care and maintenance.

Your immersion heater is fully covered

Not covered when:

  • Problems are due to poor maintenance.
  • Not subjected to an annual service (as part of the annual service on your cylinder).

If fitted.

This may not be fitted, or available as an optional extra.

Not covered when:

  • Not serviced annually by a Gas Safe registered engineer.

Any part of the drainage system serving your home and for which you are responsible is covered.
Not covered when:

  • Your drainage suffers blockages not caused by a defect in the system.

Your plumbing and pipes are covered.
Not covered when:

  • Issues are the result of poor maintenance blockages are caused by inappropriate items being placed down plugholes or toilets.

Seals such as mastic are covered.

Not covered when:

  • Damage is caused by a lack of maintenance.

Your fixed electrics, such as wiring, sockets and switches are covered.
Not covered when:

  • Damage is not reported within 72 hours of legal completion.
  • Bulbs and fuses are not covered.

Fully covered.
Not covered when:

  • There’s been a failure to carry out proper maintenance and servicing.

Fully covered.
Not covered when:

  • There’s been a failure to carry out proper maintenance and servicing.

Your oven, hob, hood, waste disposal (when supplied by us), water-softening devices and white goods are covered.
Not covered when:

  • Damage is not reported within 72 of your legal completion (or, in Scotland, moving in).

Your toilet, sinks, taps, shower heads and shower door are covered.
Not covered when:

  • They are not subject to proper maintenance or damage to the shower tray and cubicle isn't reported within 72 hours of legal completion (or, in Scotland, moving in).

Cosmetic damage to furniture is covered.

Not covered when:

  • Any damage to furniture is not reported within 72 hours of legal completion (or, in Scotland, moving in).
  • Anything that would be considered wear or tear or damage due to lack of care.

Not covered when:

  • Damage isn’t reported within 72 hours of legal completion.

Internal and external doors and windows are covered.
Not covered when:

  • You fail to report damage to glass or doors in your home within 72 hours of legal completion (or, in Scotland, moving in).

The hard outside surfaces that are part of your home are covered.
Not covered when:

  • Your driveway and other paved areas are damaged by lack of maintenance or by weather damage.
  • Tarmac drives are scuffed by wheel turns on a stationary vehicle.

This is fully covered.
Not covered when:

  • The insulation has been removed or tampered with.

Leaking gutters are covered.

Not covered when:

  • Gutters leak because of a lack of care and maintenance.
  • It is a result of storm damage or seasonal changes.

Any landscaping we’ve installed is covered.
Not covered when:

  • Damage is caused by lack of maintenance.
  • Damage is caused by the weather or seasonal changes.
  • There are issues with standing water more than three metres from your home.

Any external structures we built before you purchased your home are covered.
Not covered when:

  • Damage is caused by lack of maintenance or the weather.
  • Water has made its way through structures with a single layer of brick or masonry and damaged any items inside.

Not covered when:
There has not been an annual service.

  • Damage is caused by a lack of maintenance.
  • Damage is a result of weather conditions or seasonal changes.

Doorknobs, handles etc. are covered.

Not covered when:

  • Damage is caused by poor maintenance, wilful damage or wear and tear.

Not covered when:

  • Damage is caused by poor maintenance.
  • Damage is caused by weather conditions or seasonal changes.

What the warranty does not cover

We feel it's important to clearly describe what the warranty does not cover.

Damage caused by storms or, accidentally, by negligence, abuse or poor maintenance of the property or appliances. This includes blockages caused by inappropriate disposal of waste.

Any cosmetic defects such as scratches, chips or marks that haven't been reported within seven days of legal completion. This includes decoration, flooring, tiling, textured ceilings, kitchen units, fitted bedroom and bathroom furniture, worktops, sinks, sanitary ware, appliances, glass, and other similar items.

Any inconvenience, distress, consequential loss of enjoyment, or income loss caused by remedial works, assuming all reasonable steps have been taken to minimise disruption.

Problems with any workmanship, materials or appliances that you have brought or added to the property.

Settling Of Your Home

Any problems caused by natural shrinkage or condensation.

How To Keep Your Cover 

We want you to enjoy all the comforts and excitement of your new home without worrying about any little problems. Our two-year warranty is designed to give you that peace of mind.
To make sure that the extensive list of fixtures and fittings covered in your warranty remain protected, there are a few things we’d like to remind you to do.

The sooner you let us know about an issue, the sooner we can help. Please have a careful look around your new home and try to alert us to any issues as soon as possible. There are certain things, such as damaged items, that you must let us know about within 72 hours of legally completing (or, in Scotland, moving in) to comply with the terms of your warranty.

These include:

  • Kitchen units and appliances – such as oven, hob, hood, waste disposal, water-softening devices and white goods.
  • Sanitary ware, the shower tray and cubicle.
  • Wardrobes and other furniture.
  • Decoration and tiling.
  • Doors, windows and other glazing.
  • Floor coverings.

There are a number of items and systems in your new home that need a regular service. This ensures they are working properly, safely and meet all mandatory standards. It also keeps them fully covered under your warranty.
These include:

  • Boiler and cylinder – these should be serviced annually. Please note that a cylinder inspection on its own is not sufficient. This must be a full service by a properly qualified, unvented hot water system engineer.
  • Gas fire (if fitted) – again you must use a Gas Safe-registered engineer for an annual service.
  • Solar panels (if fitted) – your panels should be professionally cleaned annually and serviced in accordance with the manufacturer’s recommendations.
  • Appliances – these should be serviced in accordance with the manufacturer’s guidelines.
  • Smoke and burglar alarms – you should follow the manufacturer’s guidelines for servicing these items.
  • Sprinkler systems (if fitted) – refer to manufacturer’s guidelines.

Refer to your user manuals for full service details.

Your home is built to a very high standard. But there may be a few minor issues that you are responsible for under general household maintenance.
These include:

  • Sealing normal shrinkage cracks caused by a new property drying out (where they are no wider than 2mm, or 4mm on stairways).
  • Nail pops which can be dealt with during normal decoration.

You should also:

  • Maintain and repair grout or mastic seals to prevent leaks in your kitchen and bathroom.
  • Avoid any careless or wilful damage.
  • Clear gutters.
  • Maintain external paintwork with products in line with the manufacturer’s guidance.
  • Oil garage doors and all door hinges.
  • Maintain lawns and landscaping.
  • Clear shower traps of hair and other debris.